5/5(1)Constant availability is an essential element of customer retention today and in times of global demands that means 24/7. At the same time, hardly any company can afford to have employees available for customer support and requests. customers at any time of the day or night. It is possible to process many standardized inquiries with
The corona pandemic has triggered a sustained push towards digitization in German companies. About one in two people (49%) say that Corona has accelerated the digitization of their business model. This is one of the most important findings of a representative survey of 1,102 companies with 20 or more employees from all economic sectors on
Quantum computers, cryptocurrencies, chat bots: digitization goes hand in hand with numerous technical terms. But many cannot keep up with the ever-expanding dictionary of digitization. 75% of Germans have never heard of the Metaverse. While 15% have heard the term before, only 4% dare to explain it. Even Web3 and blockchain are still a mystery
In view of the abundance of trouble spots, Achim Berg of the digital lobby association Bitkom called for "digital solutions to be used comprehensively and immediately". “With digital technologies we can move the world. These current momentous challenges can only be tackled digitally. It will only work with and not without and certainly not against
