5/5(1)Constant availability is an essential element of customer retention today and in times of global demands that means 24/7. At the same time, hardly any company can afford to have employees available for customer support and requests. customers at any time of the day or night. It is possible to process many standardized inquiries with
The corona pandemic has triggered a sustained push towards digitization in German companies. About one in two people (49%) say that Corona has accelerated the digitization of their business model. This is one of the most important findings of a representative survey of 1,102 companies with 20 or more employees from all economic sectors on
Quantum computers, cryptocurrencies, chat bots: digitization goes hand in hand with numerous technical terms. But many cannot keep up with the ever-expanding dictionary of digitization. 75% of Germans have never heard of the Metaverse. While 15% have heard the term before, only 4% dare to explain it. Even Web3 and blockchain are still a mystery
In view of the abundance of trouble spots, Achim Berg of the digital lobby association Bitkom called for "digital solutions to be used comprehensively and immediately". “With digital technologies we can move the world. These current momentous challenges can only be tackled digitally. It will only work with and not without and certainly not against
5/5(1)Constant availability is an essential element of customer retention today and in times of global demands that means 24/7. At the same time, hardly any company can afford to have employees available for customer support and requests. customers at any time of the day or night. It is possible to process many standardized inquiries with
In view of the abundance of trouble spots, Achim Berg of the digital lobby association Bitkom called for "digital solutions to be used comprehensively and immediately". “With digital technologies we can move the world. These current momentous challenges can only be tackled digitally. It will only work with and not without and certainly not against
By email, online tool and video call: The use of digital technologies in the application process is standard. Every company in Germany now allows job applicants to apply for jobs online. Four out of ten companies (42%) even rely exclusively on digital application documents. This is at least partially the case for the remaining 58%.
The digital economy wants to promote women more. 24 percent of companies have set goals to increase the proportion of women. Another 14 percent are planning it in concrete terms, and 29 percent are currently discussing it. For 29% of companies, however, these goals will not be a problem in the future either. These are
Calls from superiors, messages from your team or emails from business partners – seven out of ten employees (71 percent) can be reached professionally while on vacation this summer. Only a quarter (27%) don't want to be bothered with official requests during the holidays. This is the result of a representative survey of over 1,000
Home office, flexible working hours and new forms of cooperation: the modernization and digitization of the world of work has accelerated further during the coronavirus pandemic. Currently, half of all employees (50 percent) in Germany work fully or partially in the home office or on the move. There is great support for more flexible forms
